diff --git a/src/common/modules/lookup/controllers/lookup.controller.ts b/src/common/modules/lookup/controllers/lookup.controller.ts
index 904c20d..4aadb5c 100644
--- a/src/common/modules/lookup/controllers/lookup.controller.ts
+++ b/src/common/modules/lookup/controllers/lookup.controller.ts
@@ -1,9 +1,12 @@
-import { Controller, Get, UseGuards } from '@nestjs/common';
+import { BadRequestException, Controller, Get, Req, UseGuards } from '@nestjs/common';
 import { ApiBearerAuth, ApiTags } from '@nestjs/swagger';
+import { Request } from 'express';
 import { AccessTokenGuard } from '~/common/guards';
-import { ApiDataArrayResponse } from '~/core/decorators';
+import { ApiDataArrayResponse, ApiLangRequestHeader } from '~/core/decorators';
 import { ResponseFactory } from '~/core/utils';
 import { DocumentMetaResponseDto } from '~/document/dtos/response';
+import { HelpSupportFaqResponseDto } from '../dtos/response';
+import { LookupLanguage } from '../enums';
 import { LookupService } from '../services';
 
 @Controller('lookup')
@@ -29,4 +32,22 @@ export class LookupController {
 
     return ResponseFactory.dataArray(avatars.map((avatar) => new DocumentMetaResponseDto(avatar)));
   }
+
+  @UseGuards(AccessTokenGuard)
+  @Get('help-support-faqs')
+  @ApiDataArrayResponse(HelpSupportFaqResponseDto)
+  @ApiLangRequestHeader()
+  getHelpSupportFaqs(@Req() request: Request) {
+    const header = request.headers['accept-language'];
+    const lang = Array.isArray(header) ? header[0] : header;
+    const normalized = (lang || '').trim().toLowerCase();
+
+    if (normalized && normalized !== LookupLanguage.EN && normalized !== LookupLanguage.AR) {
+      throw new BadRequestException('Accept-Language must be "en" or "ar".');
+    }
+
+    const faqs = this.lookupService.getHelpSupportFaqs(normalized === LookupLanguage.AR ? 'ar' : 'en');
+
+    return ResponseFactory.dataArray(faqs);
+  }
 }
diff --git a/src/common/modules/lookup/data/help-support-faqs.json b/src/common/modules/lookup/data/help-support-faqs.json
new file mode 100644
index 0000000..6d4b28b
--- /dev/null
+++ b/src/common/modules/lookup/data/help-support-faqs.json
@@ -0,0 +1,72 @@
+[
+  {
+    "id": "transfer_failed_or_delayed",
+    "question_en": "What happens if a transfer fails or is delayed?",
+    "answer_en": "If a transfer fails, the amount will not be deducted from your balance. If a transfer is delayed, it will usually complete within a short time. If the issue continues, please contact customer support.",
+    "question_ar": "ماذا يحدث إذا فشل التحويل أو تأخر؟",
+    "answer_ar": "إذا فشل التحويل، لن يُخصم المبلغ من رصيدك. إذا تأخر التحويل، فعادةً يكتمل خلال وقت قصير. إذا استمرت المشكلة، يرجى التواصل مع دعم العملاء."
+  },
+  {
+    "id": "same_email_or_phone_multiple_accounts",
+    "question_en": "Can I use the same email or phone number for multiple accounts?",
+    "answer_en": "No. Each email address and phone number can be used for only one account.",
+    "question_ar": "هل يمكنني استخدام نفس البريد الإلكتروني أو رقم الهاتف لعدة حسابات؟",
+    "answer_ar": "لا. يمكن استخدام كل بريد إلكتروني ورقم هاتف لحساب واحد فقط."
+  },
+  {
+    "id": "update_profile_details",
+    "question_en": "How do I update my profile details?",
+    "answer_en": "Go to Profile - Edit Profile, update your details, and save the changes.",
+    "question_ar": "كيف يمكنني تحديث بيانات ملفي الشخصي؟",
+    "answer_ar": "انتقل إلى الملف الشخصي - تعديل الملف الشخصي، حدّث بياناتك ثم احفظ التغييرات."
+  },
+  {
+    "id": "change_email_address",
+    "question_en": "How do I change my email address?",
+    "answer_en": "You can update your email or phone number from Profile - Edit Profile. You may be asked to re-login for security reasons.",
+    "question_ar": "كيف أغيّر عنوان بريدي الإلكتروني؟",
+    "answer_ar": "يمكنك تحديث بريدك الإلكتروني أو رقم هاتفك من الملف الشخصي - تعديل الملف الشخصي. قد يُطلب منك تسجيل الدخول مرة أخرى لأسباب أمنية."
+  },
+  {
+    "id": "change_phone_number",
+    "question_en": "How do I change my phone number?",
+    "answer_en": "You cannot update your phone number",
+    "question_ar": "كيف أغيّر رقم هاتفي؟",
+    "answer_ar": "لا يمكنك تحديث رقم هاتفك."
+  },
+  {
+    "id": "activate_card",
+    "question_en": "How do I activate my card?",
+    "answer_en": "Transfer 20 SAR to activate your card. Once completed, your card will become active.",
+    "question_ar": "كيف أقوم بتفعيل بطاقتي؟",
+    "answer_ar": "حوّل 20 ريالًا سعوديًا لتفعيل بطاقتك. بعد إتمام التحويل، ستصبح البطاقة نشطة."
+  },
+  {
+    "id": "why_transfer_20_sar",
+    "question_en": "Why do I need to transfer 20 SAR to activate the card?",
+    "answer_en": "This amount is required to activate the card and enable usage.",
+    "question_ar": "لماذا يجب علي تحويل 20 ريالًا سعوديًا لتفعيل البطاقة؟",
+    "answer_ar": "هذا المبلغ مطلوب لتفعيل البطاقة وتمكين استخدامها."
+  },
+  {
+    "id": "where_activation_amount_go",
+    "question_en": "Where does the activation amount go?",
+    "answer_en": "The activation amount is collected by the company as part of the card activation process.",
+    "question_ar": "أين يذهب مبلغ التفعيل؟",
+    "answer_ar": "يتم تحصيل مبلغ التفعيل من قبل الشركة كجزء من عملية تفعيل البطاقة."
+  },
+  {
+    "id": "top_up_external_bank",
+    "question_en": "Can I top up from an external bank account?",
+    "answer_en": "Yes. You can transfer funds from your external bank to your ZOD account",
+    "question_ar": "هل يمكنني الشحن من حساب بنكي خارجي؟",
+    "answer_ar": "نعم. يمكنك تحويل الأموال من بنكك الخارجي إلى حسابك في زد."
+  },
+  {
+    "id": "data_security",
+    "question_en": "Is my data secure in the ZOD app?",
+    "answer_en": "Yes. We use secure systems and encryption to protect your data.",
+    "question_ar": "هل بياناتي آمنة في تطبيق زد؟",
+    "answer_ar": "نعم. نستخدم أنظمة آمنة وتشفيرًا لحماية بياناتك."
+  }
+]
diff --git a/src/common/modules/lookup/dtos/response/help-support-faq.response.dto.ts b/src/common/modules/lookup/dtos/response/help-support-faq.response.dto.ts
new file mode 100644
index 0000000..2441d9b
--- /dev/null
+++ b/src/common/modules/lookup/dtos/response/help-support-faq.response.dto.ts
@@ -0,0 +1,18 @@
+import { ApiProperty } from '@nestjs/swagger';
+
+export class HelpSupportFaqResponseDto {
+  @ApiProperty()
+  id!: string;
+
+  @ApiProperty()
+  question!: string;
+
+  @ApiProperty()
+  answer!: string;
+
+  constructor(item: { id: string; question: string; answer: string }) {
+    this.id = item.id;
+    this.question = item.question;
+    this.answer = item.answer;
+  }
+}
diff --git a/src/common/modules/lookup/dtos/response/index.ts b/src/common/modules/lookup/dtos/response/index.ts
new file mode 100644
index 0000000..2ac00b4
--- /dev/null
+++ b/src/common/modules/lookup/dtos/response/index.ts
@@ -0,0 +1 @@
+export * from './help-support-faq.response.dto';
diff --git a/src/common/modules/lookup/enums/index.ts b/src/common/modules/lookup/enums/index.ts
new file mode 100644
index 0000000..bc4c54e
--- /dev/null
+++ b/src/common/modules/lookup/enums/index.ts
@@ -0,0 +1 @@
+export * from './lookup-language.enum';
diff --git a/src/common/modules/lookup/enums/lookup-language.enum.ts b/src/common/modules/lookup/enums/lookup-language.enum.ts
new file mode 100644
index 0000000..02eeeb4
--- /dev/null
+++ b/src/common/modules/lookup/enums/lookup-language.enum.ts
@@ -0,0 +1,4 @@
+export enum LookupLanguage {
+  EN = 'en',
+  AR = 'ar',
+}
diff --git a/src/common/modules/lookup/services/lookup.service.ts b/src/common/modules/lookup/services/lookup.service.ts
index 0955bbf..aaca5fb 100644
--- a/src/common/modules/lookup/services/lookup.service.ts
+++ b/src/common/modules/lookup/services/lookup.service.ts
@@ -1,6 +1,9 @@
 import { Injectable, Logger } from '@nestjs/common';
 import { DocumentType } from '~/document/enums';
 import { DocumentService, OciService } from '~/document/services';
+import { HelpSupportFaqResponseDto } from '../dtos/response';
+import { LookupLanguage } from '../enums';
+import helpSupportFaqs from '../data/help-support-faqs.json';
 
 @Injectable()
 export class LookupService {
@@ -33,4 +36,16 @@ export class LookupService {
     this.logger.log(`Default tasks logos returned successfully`);
     return documents;
   }
+
+  getHelpSupportFaqs(lang: LookupLanguage = LookupLanguage.EN): HelpSupportFaqResponseDto[] {
+    const useArabic = lang === LookupLanguage.AR;
+
+    return helpSupportFaqs.map((faq) =>
+      new HelpSupportFaqResponseDto({
+        id: faq.id,
+        question: useArabic ? faq.question_ar : faq.question_en,
+        answer: useArabic ? faq.answer_ar : faq.answer_en,
+      }),
+    );
+  }
 }